• What Is UX Strategy?
✔ Misinterpretations About UX Strategy
✔ Misinterpretation 1: UX strategy is about identifying a “North Star”
✔ Misinterpretation 2: UX strategy is a “strategic way” to perform UX design
✔ Misinterpretation 3: UX strategy is just product strategy
✔ Misinterpretation 4: UX strategy is closely tied to brand strategy
✔ So What the Hell Is UX Strategy?
✔ Why a UX Strategy Is Crucial
• The Four Tenets of UX Strategy
✔ How I Discovered My UX Strategy Framework
✔ Tenet 1: Business Strategy
✔ Tenet 2: Value Innovation
✔ Tenet 3: Validated User Research
✔ Tenet 4: Killer UX Design
✔ Recap
• Validating the Value Proposition
✔ The Blockbuster Value Proposition
✔ What Is a Value Proposition?
✔ If you don’t want to live on Fantasy Island…
✔ Step 1: Define your primary customer segment
✔ Step 2: Identify your customer segment’s (biggest) problem
✔ Step 3: Create provisional personas based on your assumptions
✔ Provisional persona layout and breakdown
✔ Step 4: Conduct customer discovery to validate or invalidate your solution’s initial value proposition
✔ Customer discovery
✔ The problem interview
✔ Phase 1: The screener questions
✔ Phase 2: The interview
✔ Two-sided markets
✔ Step 5: Reassess your value proposition based on what you learned! (And continue to iterate until you have product/market fit.)
✔ Recap
• Conducting Competitive Research
✔ Learning Lessons, the Hard Way
✔ Using the Competitive Analysis Matrix Tool
✔ Understanding the Meaning of Competition
✔ Types of Competitors
✔ How to Find Your Competitors and Compile Your Competition List
✔ Searching for competitors
✔ Filling Out the matrix with data – URL of website or app store location – Usernames and password access – Purpose of site – Year founded – Funding rounds – Revenue streams – Monthly traffic – # of SKUs/listings – Primary categories – Social networks – Content types – Personalization features – Community/UGC features – Competitive advantage – Heuristic evaluation – Customer reviews – General/miscellaneous notes – Questions/notes to team or self
✔ Analysis
✔ Recap
• Conducting Competitive Analysis
✔ The Blockbuster Value Proposition, Part 2
✔ What Is an Analysis?
✔ The Four Steps to a Competitive Analysis and Market Opportunities
✔ Step 1: Scan, skim, and color-code each column for highs and lows
✔ Step 2: Creating logical groupings for comparison
✔ Step 3: Analyze each competitor by benchmarking product attributes and best practices – The analysis column of each competitor
✔ Step 4: Writing the Competitive Analysis Findings Brief
✔ Findings Brief, Section 1: Introduction/Goals
✔ Findings Brief, Section 2: Direct Competitors
✔ Findings Brief, Section 3: Indirect Competitors
✔ Findings Brief, Section 4: Cool Features from Influencers
✔ Findings Brief, Section 5: Taking a stand/Your Recommendations
✔ Recap
• Storyboarding Value Innovation
✔ Timing Really Is Everything
✔ Techniques for Value Innovation Discovery
✔ Identify the Key Experiences
✔ Take Advantage of UX Influencers
✔ Do Feature Comparisons
✔ Storyboarding the Value Innovation Three steps to storyboarding value innovation
✔ Step 1: Create your list of panels.
✔ Step 2: Decide on your visual format (digital montages versus sketching on paper).
✔ Step 3: Lay out your storyboard on a canvas, add captions below each panel.
✔ Business Models and Value Innovation
✔ Recap
• Creating Prototypes for Experiments
✔ Giving It Your Best Shot
✔ How I Became an Experiment Addict
✔ Testing Product/Market Fit by Using Prototypes
✔ Three Steps to Design Hacking the Solution Prototype
✔ Step 1
✔ Step 2
✔ Step 3
✔ Solution Prototype Reality Check: Why User Experiences and Business Models Must
✔ Go Hand in Hand
✔ Recap
• Conducting Guerrilla User Research
✔ Guerrilla User Research: Operation Silver Lake Café
✔ User Research versus Guerrilla User Research
✔ The Three Main Phases of Guerrilla User Research
✔ Planning phase (one to two weeks depending on team size and number of participants)
✔ Step 1: Determine the objectives
✔ Step 2: Preparing the interview questions
✔ Step 3: Finding the venue(s) and mapping out team logistics
✔ Step 4: Advertising for participants
✔ Step 5: Screening participants and scheduling time slots
✔ Interview phase (one day)
✔ Prepping the venue
✔ Participant compensation, café etiquette, and tipping
✔ Conducting the interviews
✔ Extracting succinct notes
✔ Analysis phase (two to four hours)
✔ Recap
• Designing for Conversion
✔ Seeding Growth Hackers
✔ Using the Funnel Matrix Tool
✔ Why a Matrix and Not a Map?
✔ Rocking the Funnel Matrix
✔ The Vertical Axis
✔ Suspect stage
✔ Lead stage
✔ Prospect stage
✔ Customer stage
✔ Repeat User stage
✔ Reference User stage
✔ The Horizontal Axis
✔ User’s Process
✔ Desired Action
✔ Business Task
✔ Metrics Required
✔ Functionality Validated Learnings
✔ Conducting Suspect Stage Experiments with Landing Pages
✔ Case Study 1: When a Value Proposition Needs to Pivot
✔ Case Study 2: When a Value Proposition Needs to Acquire Leads
✔ How to concoct a Landing Page experiment
✔ Recap